Chatbot is an automated chat application, one of the applications of AI technology. In recent years, many people around the world have smartphones, and communicate using chat tools has become widespread. Many companies in Europe and America have supported the use of chat tools, the number of users has been increasing. Customer satisfaction is also higher than telephone and email. Because of the need for language analysis, the English version is used in real first, and now it is time multi-language support.
By linking the conversation log with the customer and the CRM system, it helps for quantify/visualize attributes, needs, and requirements of customer which were unclear until now, and improve customer satisfaction. In addition, it can also be used for customer actions such as questionnaires.
CRMBy linking the conversation log with the customer and the CRM system, it helps for quantify/visualize attributes, needs, and requirements of customer which were unclear until now, and improve customer satisfaction. In addition, it can also be used for customer actions such as questionnaires.
Chatbots can also switch to chatting with real people. By combining true-to-life users and using reciprocal machines to communicate with customers, it is possible to support effective communication, and enhance the customer experience.